Frequently asked questions (FAQ) about Labubu
We answer the most common questions about Labubu and Popmart products that people have in Sweden.
How do I know my Labubu is genuine?
Easy! We only sell original products from Pop Mart. Here's how you can verify yourself:
- Scan the QR code on the box with your mobile camera.
- Carefully scrape off the gray/silvery bar below the QR code.
- Enter the last 4 digits displayed - authenticity is confirmed.
Why does my Labubu come in a tie bag and not in the old tear bag?
Pop Mart has recently changed its packaging. Many series are now delivered in a more environmentally friendly tie bag instead of a tear bag.
Both variants are original, but new collections have a tie bag.
The QR code on my plush tag is hard to scan - what do I do?
Totally normal! Some QR codes can be a little tricky. Test in good light, with a clean camera lens or another scanner app. The figure is always 100% authentic.
My Labubu can spin its head - does that mean it's fake?
No. All Labubu figurines are genuine Pop Mart and handmade. Some heads move more than others, and this is completely normal.
My figure's leg or arm is slightly crooked - is that a bug?
No danger! All figures are cast and painted by hand. Small differences make each Labubu unique and special. This is completely by Pop Mart standards and counts not as an error.
The hair on my Labubu plush is a little flattened - what do I do?
It happens sometimes. The figures are hand sewn. Use a small comb or brush and comb gently - it will be fluffy and cute again.
I want to cancel my purchase, but I've opened the box - what's the point?
Labubu is sold as a blind box, which means that it is not possible to undo the purchase if the box/packaging is opened.
If the product is unopened, the right of withdrawal applies:
- Contact us first and let us know that you want to cancel the purchase.
- Once we have confirmed, you can send the item back at your own expense.
- When we have received and verified that the product is the same as we sent, and that the packaging is unbroken and without signs of manipulation, we will refund the purchase price (excl. shipping).